Refund Policy

1. Free tier access

2. Subscription cancellation

• If billing is enabled, students can request cancellation from the subscription area where supported.
• Cancelling prevents future access beyond the active paid period unless another access policy applies.
• Past learning data, attempts, and analytics remain linked to the account unless deleted under account policies.

3. Refund eligibility

• Duplicate payments for the same plan and billing period are eligible for review and refund where verified.
• Payment failures where money was debited but access was not granted are eligible for investigation and correction or refund.
• Refunds for other cases are reviewed based on usage, billing status, platform policy, and applicable law.

4. Non-refundable cases

• Refunds may be declined where substantial paid content has already been used.
• Refunds may be declined for account sharing, misuse, policy violation, or attempted access bypass.
• Complimentary or manually granted access has no refundable value unless a separate paid transaction exists.

5. Processing time

6. How to request billing help